MyMasterWord3.1.1 - App Store

MyMasterWord connects you to a professional human interpreter in seconds, by video or phone, right from your iPhone or iPad. It's the fastest way for staff at MasterWord client organizations to reach live language support when it matters most, and now it brings scheduled services and on-device AI into the same app.

Rebuilt from the ground up as a native iOS app, MyMasterWord is quicker and smoother than the app it replaces, and it does things the old app never could.

REACH AN INTERPRETER ON DEMAND
Connect to a qualified, professionally trained interpreter in hundreds of languages. Choose a video call (VRI) for visual context and sign language, or an audio call (OPI) when a voice connection is all you need.

VIDEO INTERPRETING (VRI)
See and hear your interpreter on a live video call, including American Sign Language. Picture-in-Picture keeps the call running in a floating window if you switch apps, and you can flip the camera or turn on privacy mode anytime.

PHONE INTERPRETING (OPI)
Audio calls use your iPhone's own call screen, so an interpreting call looks and behaves like a normal phone call. Calls start on speakerphone, so you can set the phone down and talk hands-free.

CHAT DURING ANY CALL
Send a message to your interpreter mid-call to confirm names, numbers, and spellings without breaking the conversation.

IDENTIFY A LANGUAGE WITH ON-DEVICE AI
Not sure what language someone is speaking? Record a few seconds of speech and MyMasterWord suggests the most likely languages out of 107, so you can request the right interpreter. Identification runs entirely on your device, so the recording never leaves your iPhone or iPad.

REQUEST SCHEDULED SERVICES
Book an in-person interpreter, schedule a virtual interpreter for your Zoom, Teams, or other video meeting, submit documents for translation, or request language assessments, all from the Request tab. Each request opens securely inside the app, already signed in to your MasterWord account.

FAST, SECURE SIGN-IN
Sign in once, then use Face ID to place your next call in a single tap.

READY FOR YOUR ORGANIZATION
MyMasterWord works on iPhone and iPad, follows your light or dark appearance automatically, and supports managed deployment through your organization's device management (MDM) system.

WHO IT'S FOR
MyMasterWord is designed for employees of MasterWord's client organizations across healthcare, education, government, courts, and business. If your organization works with MasterWord, sign in with your existing account to get started.

LOOKING FOR MORE?
Find past requests, access reports, and explore our full catalog of 350+ spoken and signed languages through the MasterWord web portal, available anytime from the Home tab.

ABOUT MASTERWORD
For more than 30 years, MasterWord has helped organizations communicate across language and culture with qualified, professionally trained interpreters and translators.

Questions? Contact us at masterword@masterword.com or visit masterword.com.

Version History Fixed an issue where your name, account details, and available services could be missing after restarting your device. 3.1.1 4d ago - Services shown in the app now match your organization's account settings, so you'll only see request options that are available to you.
- Bug fixes and improvements. 3.1 5d ago This is the all-new MyMasterWord, rebuilt from the ground up as a native app for iPhone and iPad. It replaces our older web-based app with a faster, smoother experience.

What's new in this version:
- On-demand video (VRI) and phone (OPI) interpreting with qualified human interpreters
- Phone interpreting that uses your iPhone's own call screen and starts on speakerphone
- Picture-in-Picture for video calls, so the call keeps running when you switch apps
- In-call chat with your interpreter to confirm names, numbers, and spellings
- On-device AI language identification: record a few seconds of speech to find out what language someone is speaking
- Request in-person and virtual interpreting, document translation, and assessments from the new Request tab
- Face ID sign-in for one-tap calling
- Automatic light and dark mode

Requires iOS 26 or later. Questions or feedback? Contact us at masterword@masterword.com. 3.0 Oct 5 New and easy interface, let users use their default browser. 2.0 06/22/2023 1.0 11/09/2022